We are your expert repair resource for industrial and commercial electronic equipment. Our mission is to get you back up and running with truly helpful customer service.
***If your item isn't listed please contact us for further assistance.***
MFI physically reviews each item sent in for a free evaluation. We will look for both obvious evidence of damage as well as known common faults for that particular item, and for signs of previous repair attempts. We will test the functionality of some suspect parts and look for signs of catastrophic failure that would make the unit unrepairable. We will not do a complete component by component test during the free evaluation process.
The cost to repair your damaged item can vary greatly based on a number of factors including: complexity of the electronic item; extent of damage; cost and availability of key components that might need to be replaced; whether there have been previous repair attempts; and the overall condition and cleanliness of the repair item (extremely dirty equipment requires a significant cleaning effort before a repair can even be attempted). An evaluation does not necessarily determine the root cause or extent of failure. It is the MFI process of ensuring that we assess the risk factors in undertaking a repair job. This allows us to offer you the best price possible. Our goal is to get your item back fast, in perfect order with win/win pricing for the repair!
Standard Repairs and Reconditioned Units are warranted to be free from defects in workmanship and materials under normal conditions for a period of 12 months from the date of shipment unless otherwise stated. If MFI returns your repaired item to you and it does not seem to be functioning properly, we want to be the first to know about it so we can make it right. The few warranty returns we get are handled with priority status.
* Our warranty is void if failure or defect of the unit has resulted from accident, abuse, cannibalization of parts, catastrophic failure conditions, severe environmental exposure, misapplication, operation exceeding the rated capacities, negligence, contamination, improper calibration, storage, or handling by the customer, or unauthorized maintenance or repair. Warranties are non-transferrable.
Our sole obligation for warranted units is MFI Industrial Electronics, LLC option to return the fees paid or repair/replace any defective products, and in no event shall MFI Industrial Electronics, LLC be liable for any damages, including, but not limited to, any special, direct, indirect, incidental, exemplary, or consequential damages, expenses, business interruption, lost profits, savings, business information, or any other damages arising out of any repair services or remanufactured goods. Refunds will be issued only upon receipt and testing.
The customer is responsible for shipping both to and from MFI. You select the carrier and method you prefer. UPS and FedEx are the most common carriers that we have found to be reliable. Your account number can be used for return shipping if requested. We do not ship U.S. Postal Service.
Items approved without shipping indications will be shipped UPS Ground without insurance at your own risk.
Please note, MFI Industrial Electronics, LLC is not responsible for lost or damaged items due to shipping. Items needing to be repaired again due to shipping will not be covered under warranty and will be quoted to you again.
Orders can be prepaid with a major credit card or a company check. Many of our customers and most first-time customers use the credit card payment option.
You will receive a quote via email, unless otherwise requested. Print and review the quote and simply sign it authorizing us to do the work and email it back. If you use Purchase Order numbers, please include that as well. We will contact you after receipt to coordinate payment and the repairs.
Sylvania, Georgia, United States
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